Privacy Policy

Deck Envy is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

 

Who we are

Deck Envy is a deck restoration, repair, and new build service operating across Northern NSW and the Gold Coast.

• Website: deckenvy.com.au

• Email: info@deckenvy.com.au

• Phone: 0411 228 187

 

What information we collect

We collect personal information that is necessary to provide our services and respond to enquiries. This may include:

• Your name

• Phone number

• Email address

• Property address or suburb

• Details about your project or service requirements

• Any other information you choose to provide through our contact or quote forms

We also collect non-personal information automatically when you visit our website, including browser type, pages visited, time spent on the site, and referring URLs. This is collected through cookies and analytics tools such as Google Analytics.

 

How we collect your information

We collect your personal information in the following ways:

• When you submit an enquiry or quote request through our website contact form

• When you call or email us directly

• When you interact with our Google Ads or complete a Google lead form

• Through cookies and analytics tools when you browse our website

 

How we use your information

We use your personal information to:

• Respond to your enquiry or provide a quote

• Deliver the services you have engaged us for

• Communicate with you about your project

• Send follow-up correspondence related to your enquiry

• Improve our website and services based on usage data

• Meet any legal or regulatory obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

 

Sharing your information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website or business, such as Google Analytics, Google Ads, and website hosting providers, who are required to handle your information in accordance with applicable privacy laws

• If required by law, court order, or regulatory authority

• To protect the rights, property, or safety of Deck Envy, our customers, or others

Any third party service providers we use are required to keep your information confidential and secure and may not use it for their own purposes.

 

Google Ads and third party platforms

Our website uses Google Ads and Google Analytics to help us understand how visitors find and use our site and to serve relevant advertisements. These services may collect information about your visits to our website and other websites using cookies and similar technologies.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

For more information on how Google uses data, visit google.com/policies/privacy/partners.

 

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

 

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to those who need it to deliver our services.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the absolute security of information you send to us electronically.

 

How long we keep your information

We retain your personal information for as long as it is needed to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will take reasonable steps to delete or de-identify it.

 

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you

• Request that we correct any inaccurate or out-of-date information

• Request that we delete your personal information, subject to any legal obligations we have to retain it

• Withdraw consent to the use of your information at any time

To exercise any of these rights, please contact us at info@deckenvy.com.au. We will respond to your request within a reasonable timeframe.

 

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance at info@deckenvy.com.au and we will do our best to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

 

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at deckenvy.com.au. We encourage you to review this policy periodically.

 

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

• Email: info@deckenvy.com.au

• Phone: 0411 228 187

• Website: deckenvy.com.au